FAQs

Frequently Asked Questions

What is Legacy Shop Supply?

Legacy Shop Supply is a dedicated supplier of high-quality wooden materials for woodworkers. We offer a wide range of products, including bowl blanks, turning blanks, milled lumber, and rough cut lumber in various wood species.

What types of wood do you offer?

We provide a diverse selection of wood species, including oak, maple, cherry, walnut, and more. We offer both domestic and exotic woods. Whether you're looking for something traditional or unique, we have options to suit your projects.

How do I place an order?

You can place an order directly through our website or by contacting us via phone or email. We’re happy to assist you with any questions or custom requests!

How quickly can I get my order?

We typically have orders ready for local pickup the next day, and online orders typically ship next day.

Do you offer custom milling services?

Yes, we offer custom milling services, including slab flattening, planing, and jointing. Just let us know your specifications, and we’ll help you achieve the perfect dimensions for your project.

What are your payment options?

We accept various payment methods, including credit/debit cards, PayPal, and cash for in-person transactions.

What should I do if I have a problem with my order?

If you encounter any issues with your order, please reach out to us immediately. We pride ourselves on world-class customer service and will do our best to resolve any issues you encounter.

What is S4S lumber, and do you carry it?

S4S stands for "Surfaced Four Sides," meaning the lumber is planed and finished on all four sides for a smooth, uniform appearance. Yes, we carry S4S lumber in a variety of wood species, perfect for projects requiring a polished finish.

How should I store my lumber?

To maintain the quality of your lumber, store it in a cool, dry place, away from direct sunlight and moisture. Elevate the wood off the ground to prevent warping and keep it flat to avoid bowing.

Can you help with design or project ideas?

While we primarily supply materials, our knowledgeable staff is happy to share tips and ideas based on our experience. We can also recommend resources for inspiration and design.

What is rough cut lumber, and how is it different from milled lumber?

Rough cut lumber is sawn from logs but not planed or finished, showcasing its natural character and texture. Milled lumber, on the other hand, is processed to create a smooth, uniform surface. Rough cut lumber is ideal for projects where you want a rustic look or prefer to customize the dimensions yourself.

Can I order custom sizes or specific dimensions?

Yes! We offer custom cutting and milling services to meet your specific needs. Just provide us with your desired dimensions, and we’ll work with you to create the perfect pieces for your project.

Do you have a return policy?

We want you to be satisfied with your purchase. If you encounter any issues with your lumber, please contact us within a reasonable timeframe, and we’ll work to resolve it. Returns are evaluated on a case-by-case basis.

Are your wood products sustainably sourced?

We prioritize sourcing wood from reputable suppliers who practice sustainable forestry methods. We’re committed to providing high-quality materials while being mindful of environmental impact.

How can I contact you for further questions?

You can reach us through our website’s contact form here, via email at sales@legacyshopsupply.com, or by calling 704-709-5500. We’re here to help!

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